Core Inclusion Curriculum

 

Our Core Inclusion Curriculum creates a foundational understanding of the difference between inclusion and diversity and links inclusion to business results. Through our assessment work with over 300,000 individuals across industries, we were able to identify where the common communication breakdowns occur. These courses explore those breakdowns and how to address them using our inclusion and intervention communication models. 
 

Inclusion is a Business Strategy®
Micro-Messaging
Four Generations in the Workplace
Cross-Cultural Communication
Inclusive Communication Practices


Inclusion is a Business Strategy

Key Framework and Business Implications:

There is a cultural revolution underway in today’s workplace that can mean success or failure for your business. The engagement and empowerment of an increasingly diverse talent pool is the highly urgent imperative. Inclusion truly impacts the bottom line through increased employee engagement, productivity, innovation, and retention. 
 

Learning Objectives:

  • Learn how to distinguish between inclusion and diversity

  • Enhance awareness of behaviors that lead to an inclusive or exclusive environment

  • Define engagement, productivity and innovation

  • Explore the financial impact of exclusion on engagement, productivity, innovation and retention 


Micro-Messaging
Key Framework and Business Implications:

It is estimated that adults receive and send 2,000-4,000 subtle signals everyday. These micro-messages can have a negative impact on an individual's productivity and engagement. Becoming more aware of the messages you are sending and how to address the ones you receive helps to create a more inclusive and productive work environment.

Learning Objectives:

  • Define microinequities and microadvantages

  • Understand the language of micro-messaging

  • Learn communication models to both prevent and address micro-messages


Four Generations in the Workplace
Key Framework and Business Implications:

At no time in American history have so many different generations with such a diversity of world views and work philosophies been asked to team up and work together. Unique characteristics and perspectives can create communication breakdowns. Bridging the divide can create a more productive and inclusive work environment.

Learning Objectives:

  • Identify the generations in the workplace

  • Explore generational characteristics and values

  • Understand communication and feedback within generations

  • Learn communication models to help bridge the divide


Cross-Cultural Communication
Key Framework and Business Implications:

Culture can influence an individual’s approach to work and relationships. A lack of understanding can cause communication breakdowns and challenges. Successful organizations of the 21st century require individuals who understand culturally diverse work environments and can work effectively with different cultures that have varying work ethics, norms, and business protocols.

Learning Objectives:

  • Explore the definition of culture

  • Understand the business case for culturally competent leaders

  • Recognize the differences and commonalities among cultures

  • Explore cross-cultural challenges, both individual and organizational

  • Learn communication models to work effectively with other cultures


Inclusive Communication Practices
Key Framework and Business Implications:

The collective power of a diverse workforce can be significant. To capitalize on the potential, people must feel included. One way inclusion occurs is in the way you communicate – both in words and actions. What you say and do can directly affect engagement, productivity, and innovation.

Learning Objectives:

  • Review the importance of inclusive communication and business behaviors

  • Identify four inclusive communication practices

  • Practice inclusive communication behaviors that foster innovation

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